At GK Chattels, we strive to provide you with products that you will love, but we understand that sometimes things might not be a perfect fit. Our hassle-free return and exchange policy ensures that you can shop with confidence. If you need to return an item due to receiving a damaged product, simply contact our customer service team within 48 hours of receiving your order. We will ask you to fill out a return form and arrange for the product to be picked up from your location. As soon as the product is collected, we will issue a full refund voucher that you can use to shop on our website. Please note the following: Refund Voucher for Damaged Items Only: The refund voucher is only applicable if you received a damaged item during delivery. We do not offer exchanges for other reasons, as it is a standard ecommerce practice across the country. Courier Company Policy: The courier company does not issue any refund for damages that occur during delivery. It is our commitment to customer satisfaction that we offer a refund voucher in such cases. Packaging Condition: Ensure that you retain the original packaging and product condition for a smooth return process.